Guest Experience & Service Agent

Far East Hospitality; Singapore; On-site; SGD 24,000 - 42,000; Full time

Job summary

Far East Hospitality is seeking a guest services professional to join our Residence team in Singapore. You will respond to guests' requests, handle inquiries, and ensure courteous, efficient service across shifts.

The role emphasizes guest relations, cashiering duties, and maintaining security procedures. Experience in hospitality and HMS knowledge are advantageous, with opportunities across Adina Singapore Orchard and our other properties.

Qualifications

• O-Level or equivalent
• Willing to work rotating shifts, weekends and Public Holidays
• Positive attitude with outgoing personality and good communication skills
• Experience in hospitality and knowledge of HMS will be advantageous

Responsibilities

• Respond efficiently and tactfully to guests' complaints, requests and inquiries.
• Provide courteous and efficient service, ensuring calls are handled promptly.
• Handle cashiering functions and adhere to residence policies and procedures.
• Maintain good guest relations with in-house guests at all times.
• Take ownership of problems and promptly handle guest complaints according to procedures.
• Ensure guest room security, emergency and fire procedures are followed.
• Be familiar with SR facilities, functions, major city attractions and events and provide accurate information.
• Maintain a well-groomed appearance and tidy work area.

Skills

Positive attitude

Outgoing personality

Good communication skills

Guest services

Education

O-Level

Tools

HMS

Job description

Far East Hospitality is seeking a guest services professional to join our Residence team in Singapore. You will respond to guests' requests, handle inquiries, and ensure courteous, efficient service across shifts.

The role emphasizes guest relations, cashiering duties, and maintaining security procedures. Experience in hospitality and HMS knowledge are advantageous, with opportunities across Adina Singapore Orchard and our other properties.