Guest Experience Executive

Far East Hospitality; Singapore; On-site; SGD 28,000 - 37,000; Full time

Job summary

Far East Hospitality is seeking a Guest Services Associate to join our front desk team in Singapore. You will greet guests, handle inquiries, and respond promptly to requests with a courteous, professional approach.

Responsibilities include cashiering, upselling, and maintaining security procedures while delivering exceptional hospitality. No experience? We welcome applications; training provided. Work shifts include weekends and public holidays at Oasia Hotel Novena or The Clan Hotel.

Qualifications

• O Levels or equivalent.
• Able to work rotating shifts, weekends and Public Holidays.
• Positive attitude with an outgoing personality and good communications skills.
• Those without experience are welcome to apply.

Responsibilities

• Work closely with the Assistant Manager and provide courteous services to guests. Respond efficiently and tactfully to guests' complaints, requests and inquiries.
• Provide courteous and efficient service, striving to fulfill each guests' request whenever possible. Ensure all telephone calls are promptly handled within three rings.
• Handle cashiering functions and adhere to the residence's Standard Policies & Procedure.
• Maintain good guest relations with in-house guests at all times, projecting a courteous and hospitable attitude.
• Be familiar with all room types and rates in the hotel, as well as their availability status and upsell whenever possible.
• Take ownership of problems and promptly handle guest complaints according to established procedures. Report to the supervisor for further follow-up when necessary and submit glitch reports as necessary.
• Ensure guest room security, emergency, and fire procedures are followed, and encourage the use of Safe Deposit boxes (El-Safe) while adhering to related policies & procedures.
• Acquire knowledge of hotel facilities, functions, major city attractions, and events to provide accurate information to guests upon request. Maintain a professional, courteous working relationship, and ensure effective communication with all hotel personnel.
• Maintain a well-groomed appearance and a tidy work area, upholding the highest standard of personal grooming.

Skills

Communication skills

Positive attitude

Outgoing personality

Education

O Levels or equivalent

Job description

Far East Hospitality is seeking a Guest Services Associate to join our front desk team in Singapore. You will greet guests, handle inquiries, and respond promptly to requests with a courteous, professional approach.

Responsibilities include cashiering, upselling, and maintaining security procedures while delivering exceptional hospitality. No experience? We welcome applications; training provided. Work shifts include weekends and public holidays at Oasia Hotel Novena or The Clan Hotel.