Guest Experience & Restaurant Operations Leader

the coconut club pte. ltd.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Benefits offered by this job

TLBG Partnership Programme (monthly销售激

Medical and insurance coverage

Employee dining discounts across our V

Job summary

The Coconut Club in Singapore is seeking an experienced Restaurant Operations Leader to direct all restaurant activities and ensure superior guest satisfaction. You will collaborate across teams to set budgets, forecast targets, and drive cost controls while upholding the brand and service standards.

You will lead a passionate team, fostering a culture of excellence, accountability, and continuous improvement in daily operations and guest experiences.

Qualifications

• Proven ability to lead diverse teams to deliver service excellence.
• Experience managing restaurant operations and RevPAR initiatives.
• Strong budget, forecast, and cost-control capabilities.

Responsibilities

• Oversee and manage all matters relating to the restaurant, ensuring strong RevPAR.
• Manage and enhance the efficiency and productivity of daily operations to ensure that business objectives are met.
• Work across functional teams to establish budgets and forecasts, control costs, and manage branding, marketing communications and events.
• Ensure compliance with company control procedures in line with internal audit requirements.
• Establish effective communication with stakeholders to feedback on restaurant performance and drive improvements.
• Lead, manage and motivate the team on guest relationship management to cultivate top-notch service culture.

Skills

Leadership

Operations management

Budgeting

Forecasting

Stakeholder communication

Guest relations

Brand management

Team motivation

Problem solving

Job description

The Coconut Club in Singapore is seeking an experienced Restaurant Operations Leader to direct all restaurant activities and ensure superior guest satisfaction. You will collaborate across teams to set budgets, forecast targets, and drive cost controls while upholding the brand and service standards.

You will lead a passionate team, fostering a culture of excellence, accountability, and continuous improvement in daily operations and guest experiences.