Supervisor | The Coconut Club, Beach Road

The Lo & Behold Group; Singapore; On-site; SGD 39,000 - 58,000; Full time

Benefits offered by this job

TLBG Partnership Programme (monthly销售)

Medical coverage

Employee dining discounts across TLBG-

Milestone celebrations

One month sabbatical for long-service

Job summary

The Lo & Behold Group is seeking an energetic hospitality professional to lead service operations across its restaurants in Singapore. You will build and maintain guest relationships, handle orders with menu descriptions, and upsell products leveraging deep product knowledge.

You will ensure outlets are set up and walked through before each shift, maintain high guest satisfaction, and contribute to improving service procedures and SOP adherence.

Responsibilities

• Leading service operations
• Building and maintaining relationships with guests
• Order taking and menu description
• Upselling products based on product knowledge
• Ensuring outlet setup is complete and walkthrough is done before shift
• Maintaining guest satisfaction by proactive service/bar operations
• Improving procedures and systems
• Conducting basic training and ensure SOPs are adhered to

Job description

The Coconut Club is a Singaporean restaurant that celebrates coconut milk as the lifeblood of our cuisine, over our signature Nasi Lemak or sharing plates. With community at its core, The Coconut Club prioritises an inclusive and diverse culture.

The Coconut Club is part of The Lo and Behold Group, a hospitality company known for its ability to create timeless destinations and thought-leading experiences.

As a team, we are very passionate about the potential our industry has in shaping a city and take great pride in grooming the next generation of hospitality leaders. We build career paths around the individual, develop training modules both in-house and out, and design incentives and recognition programmes to ensure that good work always pays off.

For its efforts, the group has been recognised as a Human Capital Partner with the Ministry of Manpower, a “Great Place To Work” (2022 to 2026) and one of AON’s Best Employers. Wherever you are on the team, whatever your definition of success, we’ll set you on the right path.

This role is one of very few positions that are primed to directly influence the guest experience. You will directly be able to ensure that our guests leave happy and satisfied with the service and experience at our restaurants—especially being able to identify unique opportunities to delight in the day-to-day service.

You’ll be in-charge of:

• Leading service operations
• Building and maintaining relationships with guests
• Order taking and menu description
• Up-selling products based on your extensive product knowledge
• Assuring outlet setup is complete and walkthrough is done before shift
• Maintaining guest satisfaction levels by being proactive in service/bar operations
• Improving procedures and systems
• Conducting basic training and ensure SOPs are adhered to

We love people who:

• Go above and beyond to make someone else's day
• Are thoughtful and kind, while upholding high standards
• Own outcomes and drive solutions
• Are ever-curious and always learning

Benefits:

We believe in taking care of our people, so they can take care of others. We recognise and support each individual through our TLBG Partnership Programme (a monthly sales incentive), medical and insurance coverage, employee dining discounts across our venues, celebrations for each individual’s key milestones, as well as one month sabbaticals for long-service individuals.

Take an inside look at our culture or find out more here.

https://www.lobehold.com/playbook

https://instagram.com/tlbg.openarms