Guest Experience & Service Operations Lead

Lobehold; Singapore; On-site; SGD 25,000 - 36,000; Full time

Benefits offered by this job

TLBG Programme

Medical coverage

Dining discounts

Milestones celebrations

Sabbaticals

Job summary

The Coconut Club is a Singaporean restaurant celebrated for its coconut-milk cuisine and guest-focused service. You will lead service operations, build relationships with guests, take orders, describe the menu, and upsell based on product knowledge.

This role sits within The Lo and Behold Group, a hospitality leader recognised as a Great Place To Work. We offer pathways for career growth, in-house training, and benefits including medical coverage, employee dining discounts, celebrations for

Responsibilities

• Leading service operations
• Building and maintaining relationships with guests
• Order taking and menu description
• Upselling products based on product knowledge
• Assuring outlet setup is complete and walkthrough is done before shift
• Maintaining guest satisfaction levels by being proactive in service/bar operations
• Improving procedures and systems
• Conducting basic training and ensure SOPs are adhered to

Job description

The Coconut Club is a Singaporean restaurant celebrated for its coconut-milk cuisine and guest-focused service. You will lead service operations, build relationships with guests, take orders, describe the menu, and upsell based on product knowledge.

This role sits within The Lo and Behold Group, a hospitality leader recognised as a Great Place To Work. We offer pathways for career growth, in-house training, and benefits including medical coverage, employee dining discounts, celebrations for