Hospitality Supervisor: Lead Service & Guest Experience

THE COCONUT CLUB PTE. LTD.; Singapore; On-site; SGD 33,000 - 47,000; Full time

Benefits offered by this job

Sales incentive programme

Medical coverage

Dining discounts across venues

Milestone celebrations

One month sabbatical

Job summary

The Coconut Club is a Singaporean restaurant that celebrates coconut milk as the lifeblood of our cuisine, with signature Nasi Lemak and sharing plates. We prioritise an inclusive culture and grooming hospitality leaders for long-term career paths.

As part of The Lo and Behold Group, we offer incentives and recognition programmes to reward excellent service, with a focus on guest satisfaction and continuous training in SOPs.

Qualifications

• Greet and assist guests with warmth and professionalism.
• Promote menu items to guests and upsell where appropriate.
• Effectively communicate with team and guests to ensure smooth service.

Responsibilities

• Lead service operations and maintain guest satisfaction.
• Build and maintain relationships with guests.
• Take orders and describe menu items accurately.

Skills

Guest relations

Upselling

Communication

Training others

Job description

The Coconut Club is a Singaporean restaurant that celebrates coconut milk as the lifeblood of our cuisine, with signature Nasi Lemak and sharing plates. We prioritise an inclusive culture and grooming hospitality leaders for long-term career paths.

As part of The Lo and Behold Group, we offer incentives and recognition programmes to reward excellent service, with a focus on guest satisfaction and continuous training in SOPs.