Supervisor | The Coconut Club

THE COCONUT CLUB PTE. LTD.; Singapore; Presencial; SGD 33.000 - 47.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Sales incentive programme

Medical coverage

Dining discounts across venues

Milestone celebrations

One month sabbatical

Descripción de la vacante

The Coconut Club is a Singaporean restaurant that celebrates coconut milk as the lifeblood of our cuisine, with signature Nasi Lemak and sharing plates. We prioritise an inclusive culture and grooming hospitality leaders for long-term career paths.

As part of The Lo and Behold Group, we offer incentives and recognition programmes to reward excellent service, with a focus on guest satisfaction and continuous training in SOPs.

Formación

• Greet and assist guests with warmth and professionalism.
• Promote menu items to guests and upsell where appropriate.
• Effectively communicate with team and guests to ensure smooth service.

Responsabilidades

• Lead service operations and maintain guest satisfaction.
• Build and maintain relationships with guests.
• Take orders and describe menu items accurately.

Conocimientos

Guest relations

Upselling

Communication

Training others

Descripción del empleo

The Coconut Club is a Singaporean restaurant that celebrates coconut milk as the lifeblood of our cuisine, over our signature Nasi Lemak or sharing plates. With community at its core, The Coconut Club prioritises an inclusive and diverse culture.

The Coconut Club is part of The Lo and Behold Group, a hospitality company known for its ability to create timeless destinations and thought-leading experiences.

As a team, we are very passionate about the potential our industry has in shaping a city and take great pride in grooming the next generation of hospitality leaders. We build career paths around the individual, develop training modules both in-house and out, and design incentives and recognition programmes to ensure that good work always pays off.

For its efforts, the group has been recognised as a Human Capital Partner with the Ministry of Manpower, a "Great Place To Work" (2022 to 2025) and one of AON's Best Employers. Wherever you are on the team, whatever your definition of success, we'll set you on the right path.

You'll be in-charge of:

• Leading service operations
• Building and maintaining relationships with guests
• Order taking and menu description
• Up-selling products based on your extensive product knowledge
• Assuring outlet setup is complete and walkthrough is done before shift
• Maintaining guest satisfaction levels by being proactive in service/bar operations
• Improving procedures and systems
• Conducting basic training and ensure SOPs are adhered to

We love people who:

• Go above and beyond to make someone else's day
• Are thoughtful and kind, while upholding high standards
• Own outcomes and drive solutions
• Are ever-curious and always learning

Benefits:

We believe in taking care of our people, so they can take care of others.

• TLBG Partnership Programme (a monthly sales incentive)
• medical and insurance coverage
• employee dining discounts across our venues
• celebrations for each individual's key milestones
• one month sabbaticals for long-service individuals

Take an inside look at our culture or find out more here.
https://www.lobehold.com/playbook
https://instagram.com/tlbg.openarms

Should your application progress to the next stage, we will be in contact to arrange for an interview.