Guest Experience & Operations Leader

Univerz HR Consulting Pte Ltd; Singapore; In loco; SGD 55.000 - 75.000; Tempo pieno

Descrizione del lavoro

Univerz HR Consulting Pte Ltd in Singapore seeks a Hospitality Service Manager to oversee daily operations of guest services and apartment management, leading housekeeping, food and beverage, and maintenance to deliver seamless experiences.

The role emphasizes safety, budget oversight, event planning, and adherence to health regulations, with strong leadership and customer-focused approach essential to drive service excellence in a dynamic hospitality setting.

Competenze

• Experience in a service management role or related field.
• Strong leadership and team management abilities to motivate and guide staff effectively.
• A strong customer service orientation with the ability to build and maintain relationships.
• Excellent troubleshooting and creative problem-solving skills to address service issues promptly.
• Strong written and verbal communication skills to interact effectively with customers and team members.
• Comprehensive knowledge of industry standards, regulations, and best practices relevant to the service sector.

Mansioni

• Oversee daily operation and ensuring seamless guest service
• Oversee the daily operations of the apartment and manage all departments such as housekeeping, food and beverage
• Serves as a leader in displaying outstanding hospitality skills
• Ensuring high levels of service satisfaction by providing excellent customer service
• Managing budgets and financial plans and controlling expenditure
• Planning maintenance work, events, and room bookings
• Ensure safety and hygiene in work areas
• Ensuring compliance with health and safety regulations
• Ensure all facilities and rooms are well maintained and meet safety standards

Conoscenze

Experience in service management

Leadership skills

Customer-focused

Problem-solving

Communication

Industry knowledge

Descrizione del lavoro

Univerz HR Consulting Pte Ltd in Singapore seeks a Hospitality Service Manager to oversee daily operations of guest services and apartment management, leading housekeeping, food and beverage, and maintenance to deliver seamless experiences.

The role emphasizes safety, budget oversight, event planning, and adherence to health regulations, with strong leadership and customer-focused approach essential to drive service excellence in a dynamic hospitality setting.