Operations Leader (Hospitality)

Aurex Group; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

Aurex Group is seeking a hands-on operations leader in Singapore to strengthen operations across its hospitality portfolio. You will develop the team, improve consistency and turn service ambitions into everyday habits on the front line, delivering tangible guest experiences.

Reporting to senior leadership, you’ll coach staff, implement SOPs, oversee operational reporting and budgets, and position yourself for openings and regional general management leadership as the portfolio expands.

Qualifications

• A strong grounding in front office, guest services and rooms operations.
• A coaching style that builds confidence, earns respect and holds people accountable.
• The initiative to bring solutions, not just flag problems.
• Confidence with SOPs, operational reporting and budgets.
• The ability to introduce structure without making things unnecessarily complicated.

Responsibilities

• Strengthen operations across existing properties by developing the team and improving consistency.
• Turn service ambitions into everyday habits and drive regional leadership opportunities as the portfolio expands.

Job description

You know what good hotel operations looks and feels like. More importantly, you know how to create that environment with a small team, practical systems and a willingness to get involved.

You enjoy being close to the front line, demonstrating what quality is. Whether it be coaching someone through a difficult guest interaction, fixing a process that keeps causing problems or setting clear expectations and following through.

The opportunity

Our client continues to develop its hospitality portfolio and is looking for a hands-on operations leader in Singapore. Your first priority will be to strengthen operations across existing properties: developing the team, improving consistency and turning service ambitions into everyday habits.

Reporting to senior leadership, you’ll have full support from the them and the room to take ownership in creating your definition of excellence. As the portfolio expands, there is scope to contribute to new openings and progress into a regional general management leadership

What you’ll bring

• A strong grounding in front office, guest services and rooms operations.
• A coaching style that builds confidence, earns respect and holds people accountable.
• The initiative to bring solutions, not just flag problems.
• Confidence with SOPs, operational reporting and budgets.
• The ability to introduce structure without making things unnecessarily complicated.

You might currently be an Operations Manager, Resident Manager, Rooms Division leader or Assistant GM. Your title matters less than what you’ve improved, how you lead and your readiness to take the next step. Boutique and independent hotel experience is just as welcome as a major-brand background.

For further opportunities, visit www.aurexgroup.com or follow us on LinkedIn