Guest Experience & Service Manager

SIDEWAY ENTERTAINMENT PTE. LTD.; Singapore; On-site; SGD 42,000 - 60,000; Full time

Job summary

SIDEWAY ENTERTAINMENT PTE. LTD. in Singapore seeks an experienced hospitality supervisor to lead guest services and staff development. You will design and enforce operating procedures to deliver consistent, high-quality service and manage daily operations to maximize guest satisfaction.

You will oversee pre-shift briefings, monitor performance, and foster teamwork while coaching staff. A polished appearance and ability to perform under pressure are essential for success in this role.

Qualifications

• Knowledge of hospitality and service.
• Well-groomed, professional appearance.
• Able to perform under pressure.

Responsibilities

• Interact with guests to provide a warm, memorable experience and ensure exceptional service.
• Formulate and implement operating procedures and standards; manage and develop staff.
• Review operating results with the team and identify opportunities to improve performance.
• Ensure pre-shift meetings are carried out and review day's information.
• Create a work environment promoting teamwork, feedback, recognition, respect and staff satisfaction.
• Monitor guest reactions and confer with service staff to ensure guest satisfaction.

Skills

Hospitality knowledge

Well-groomed appearance

Under pressure

Job description

SIDEWAY ENTERTAINMENT PTE. LTD. in Singapore seeks an experienced hospitality supervisor to lead guest services and staff development. You will design and enforce operating procedures to deliver consistent, high-quality service and manage daily operations to maximize guest satisfaction.

You will oversee pre-shift briefings, monitor performance, and foster teamwork while coaching staff. A polished appearance and ability to perform under pressure are essential for success in this role.