Senior Hotel Housekeeping & Operations Leader

GP Hotel Management Pte. Ltd.; Singapore; On-site; SGD 36,000 - 48,000; Full time

Benefits offered by this job

Staff rates at Accor hotels in SG and?

Attractive incentives and bonus

Birthday leave

Job summary

GP Hotel Management Pte. Ltd. in Singapore is seeking an experienced Housekeeping Supervisor to lead the housekeeping team across our hotels. You will plan, hire, train, deploy staff and handle crises while ensuring top-tier cleanliness and guest satisfaction.

You will also oversee inspections, inventory control, vendor management, and the implementation of best practices and technologies in hospitality. A strong, professional demeanor and a team-focused approach are essential.

Qualifications

• Previous housekeeping experience in a supervisory level in the hospitality industry is a must.
• Able to communicate effectively in English, both written and verbal.
• Ideal candidate shows professionalism and consistently high standards of service and room cleanliness.
• Comfortable using workplace technology and operational reporting tools.

Responsibilities

• Manage HR functions including planning, hiring, training, deployment, discipline and crises.
• Develop and implement housekeeping systems and procedures; plan HSK department work.
• Conduct regular room and public-area inspections and audits to meet hotel standards.
• Handle guest complaints and feedback to improve guest satisfaction scores.
• Maintain hotel inventory and control manpower and inventory costs, including outsourced services.
• Manage vendors and contractors, such as laundry, and ensure service quality.
• Ensure cleanliness, orderliness and presentation of the hotel.
• Analyze and adopt best practices and technology in hospitality.
• Ensure workplace safety, hygiene, waste management and sustainability compliance.
• Recommend innovations to enhance customer experience.
• Conduct Training Needs Analysis and on-the-job training; evaluate effectiveness.
• Train the trainers (HSK Supervisors) to ensure compliance with standards.
• Prepare management reports and oversee HSK operations across multiple hotels if needed.
• Undertake other duties as assigned by Management.

Skills

Supervisory experience

Communication skills

Interpersonal skills

Teamwork

Training ability

Job description

GP Hotel Management Pte. Ltd. in Singapore is seeking an experienced Housekeeping Supervisor to lead the housekeeping team across our hotels. You will plan, hire, train, deploy staff and handle crises while ensuring top-tier cleanliness and guest satisfaction.

You will also oversee inspections, inventory control, vendor management, and the implementation of best practices and technologies in hospitality. A strong, professional demeanor and a team-focused approach are essential.