Senior Hospitality Lead - Resident Services

Recruit Express Pte Ltd; Singapore; On-site; SGD 40,000 - 67,000; Full time

Job summary

Recruit Express Pte Ltd in Singapore seeks an experienced hospitality-focused manager to deliver resident-first service across dining, housekeeping and laundry. The role demands overseeing operations, ensuring quality, and driving continuous improvement in a healthcare-supported environment.

Excellent leadership and training skills are required to coach the hospitality team, manage budgets, and maintain high standards of cleanliness and service for residents.

Responsibilities

• Deliver high-touch, resident-centric service blending hospitality with healthcare standards.
• Ensure consistent service quality, operational efficiency, and a strong service culture across hospitality functions.
• Oversee hospitality operations and ensure seamless service across dining, housekeeping, and laundry.
• Provide personalized experiences aligned with resident needs and preferences.
• Oversee menu planning and food service with Nutritionist and care teams.
• Ensure meals meet dietary, nutritional, and quality standards.
• Manage budgets and monitor cost per resident day.
• Source food and hospitality supplies.
• Drive cost efficiency while maintaining service quality.
• Enforce service standards, SOPs, and attention to detail across hospitality functions.
• Conduct regular checks on service delivery, cleanliness, and overall environment.
• Drive continuous improvement using feedback and operational data.
• Lead, coach, and develop the hospitality team to deliver service excellence.
• Ensure training and development to uphold service quality and standards.
• Build a strong, resident-first service culture.

Job description

Recruit Express Pte Ltd in Singapore seeks an experienced hospitality-focused manager to deliver resident-first service across dining, housekeeping and laundry. The role demands overseeing operations, ensuring quality, and driving continuous improvement in a healthcare-supported environment.

Excellent leadership and training skills are required to coach the hospitality team, manage budgets, and maintain high standards of cleanliness and service for residents.