Guest Experience Operations Lead

Paradox Singapore; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

Paradox Singapore is seeking an Operations Executive to coordinate and supervise departments across Food & Beverage, Front Office and Security, supporting the Senior Operations Manager. The role blends hands-on leadership with meticulous operations to uphold guest experience standards.

You will contribute to daily hotel operations, training, and incident response while ensuring SOPs, health and safety compliance, and high service levels.

Responsibilities

• Handle daily operations across Food & Beverage, Front Office, and Security departments to ensure seamless guest experiences and operational efficiency.
• Oversee service delivery, team performance, hygiene standards, and setup for events, meetings, and group functions.
• Coordinate closely with Culinary and F&B teams to maintain timely communication, outlet readiness, inventory control, and presentation standards.
• Manage check-in/check-out, Service Centre operations, VIP arrivals, and personalized requests, ensuring accuracy and hospitality excellence.
• Monitor lobby presentation, team grooming, and coordinate concierge functions such as transportation, tours, and special arrangements.
• Address and resolve guest complaints or special request promptly, escalating when necessary.
• Supervise security shift activities, ensuring all patrol, surveillance, and emergency procedures are followed in line with safety protocols.
• Ensure security teams are briefed on VIPs, special events, and high-risk zones; participate in drills and support incident response.
• Review and act on incident reports, collaborate with relevant teams during emergencies, and assist with enforcing safety and evacuation procedures.
• Prepare and maintain accurate operational reports and logs for management review.
• Ensure full compliance with Standard Operating Procedures (SOPs), brand guidelines, and health & safety regulations.
• Identify service gaps and recommend workflow improvements, supporting the implementation of new initiatives to enhance efficiency and guest satisfaction
• Contribute to the training and onboarding of new employees through effective On-the-Job Training (OJT) and continuous support.
• Perform other duties as assigned by management.

Job description

Paradox Singapore is seeking an Operations Executive to coordinate and supervise departments across Food & Beverage, Front Office and Security, supporting the Senior Operations Manager. The role blends hands-on leadership with meticulous operations to uphold guest experience standards.

You will contribute to daily hotel operations, training, and incident response while ensuring SOPs, health and safety compliance, and high service levels.