Guest Experience & Operations Associate

Club Chinois; Singapore; On-site; SGD 20,000 - 27,000; Full time

Job summary

Club Chinois is seeking a motivated restaurant service staff to handle guest inquiries and resolve complaints professionally. You will ensure supplies and stocks are adequate for daily operations and support smooth service to achieve high guest satisfaction.

You will also maintain an attractive, orderly outlet appearance, keep staff informed on promotions, and contribute ideas to improve efficiency, customer service, and revenue, with flexibility for ad-hoc duties as needed.

Qualifications

• Prior experience in a similar role is preferred.
• Excellent customer service and communication skills.
• Friendly, positive attitude and team-oriented mindset.
• Service oriented and passionate working in F&B industry.
• Able to work on weekends and public holidays.
• Ability to work in a fast-paced environment.

Responsibilities

• Handle guest inquiries and resolve complaints in a professional manner.
• Ensure that all the supplies and stocks in the outlet are sufficient for the day-to-day operations.
• Support daily restaurant operations to ensure smooth service and high guest satisfaction.
• Maintain an attractive and an orderly appearance in the outlet.
• Ensure that all staff are properly informed on the promotions and information.
• Contribute ideas to improve operational efficiency, customer service, and revenue generation.
• Any other ad-hoc duties as assigned by the Company.

Skills

Customer service

Communication skills

Teamwork

F&B knowledge

Job description

Club Chinois is seeking a motivated restaurant service staff to handle guest inquiries and resolve complaints professionally. You will ensure supplies and stocks are adequate for daily operations and support smooth service to achieve high guest satisfaction.

You will also maintain an attractive, orderly outlet appearance, keep staff informed on promotions, and contribute ideas to improve efficiency, customer service, and revenue, with flexibility for ad-hoc duties as needed.