Guest Experience Leader: Front Desk & Upsell

VILLAGE HOTEL SENTOSA; Singapore; On-site; SGD 30,000 - 42,000; Full time

Benefits offered by this job

Medical

Flexi

Birthday Leave

Vouchers

Annual Health Screening

Insurance Coverage

Job summary

Village Hotel Sentosa is seeking a Front Office/Guest Services professional to welcome guests, handle inquiries, and resolve issues with courtesy and efficiency. You will work closely with supervisors, manage arrivals and check-outs, and upsell local experiences where appropriate.

Ideal candidates have a Diploma in Hospitality or related field, strong communication and problem-solving skills, and a willingness to work rotating shifts, weekends, and public holidays.

Qualifications

• Diploma in Hospitality, Tourism, or related field is required.
• Strong communication and problem-solving skills are essential.
• Leadership qualities with the ability to guide team members.
• Prior experience in Front Office or Guest Services preferred.

Responsibilities

• Work closely with the Assistant Manager and provide courteous services to guests.
• Respond efficiently and tactfully to guests' complaints, requests and inquiries.
• Provide courteous and efficient service, handling calls within three rings.
• Handle cashiering functions and adhere to residence policies.

Skills

Strong communication

Problem-solving

Leadership

Guest services experience

Education

Diploma in Hospitality

Job description

Village Hotel Sentosa is seeking a Front Office/Guest Services professional to welcome guests, handle inquiries, and resolve issues with courtesy and efficiency. You will work closely with supervisors, manage arrivals and check-outs, and upsell local experiences where appropriate.

Ideal candidates have a Diploma in Hospitality or related field, strong communication and problem-solving skills, and a willingness to work rotating shifts, weekends, and public holidays.