Guest Services Lead: Front Office & Upsell Expert

VILLAGE HOTEL KATONG; Singapore; On-site; SGD 27,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Flexible benefits

Birthday leave and vouchers

Annual health screening

Insurance coverage

Job summary

Village Hotel Katong in Singapore is seeking a Front Office/Guest Services professional to deliver courteous guest experiences, handle inquiries, and upsell room revenue. The role reports to the Assistant Manager and requires strong communication and leadership.

You will work rotating shifts, including weekends and public holidays. The ideal candidate holds a Diploma in Hospitality or related field, with prior Front Office or Guest Services experience, and presents a professional appearance.

Qualifications

• Diploma in Hospitality, Tourism, or related field is required.
• Strong communication and problem-solving skills to handle guest enquiries and feedback effectively.
• Leadership qualities with the ability to guide and support team members.
• Well-groomed and professional in appearance and conduct.
• Willing to work rotating shifts, weekends, and public holidays.
• Prior experience in Front Office or Guest Services preferred.

Responsibilities

• Work closely with the Assistant Manager and provide courteous services to guests; respond to complaints, requests and inquiries.
• Provide courteous and efficient service; answer telephone calls promptly within three rings.
• Handle cashiering functions and adhere to residence’s Standard Policies & Procedures.
• Maintain good guest relations with in-house guests, projecting a courteous attitude.
• Understand hotel room types, rates, and availability; identify upselling opportunities to optimise room revenue.
• Take ownership of problems and promptly handle guest complaints; report to supervisor for follow-up.
• Ensure guest room security, emergency and fire procedures are followed; encourage Safe Deposit box usage.
• Acquire knowledge of hotel facilities, city attractions, and events to provide accurate information to guests.
• Maintain a professional, courteous working relationship and ensure effective communication with hotel staff.
• Maintain a well-groomed appearance and a tidy work area; uphold high personal grooming standards.
• Perform other duties assigned by supervisors with diligence and professionalism.

Skills

Communication skills

Problem solving

Leadership

Professional appearance

Education

Diploma in Hospitality/Tourism or related field

Job description

Village Hotel Katong in Singapore is seeking a Front Office/Guest Services professional to deliver courteous guest experiences, handle inquiries, and upsell room revenue. The role reports to the Assistant Manager and requires strong communication and leadership.

You will work rotating shifts, including weekends and public holidays. The ideal candidate holds a Diploma in Hospitality or related field, with prior Front Office or Guest Services experience, and presents a professional appearance.