Senior Front Office & Guest Experience Lead

VILLAGE HOTEL CHANGI; Singapore; On-site; SGD 36,000 - 47,000; Full time

Benefits offered by this job

Medical benefits

Flexi benefits

Birthday leave & vouchers

Annual health screening

Insurance coverage

Job summary

Village Hotel Changi is seeking a Front Office/Guest Services professional to welcome guests, handle inquiries, and deliver courteous, efficient service. You will respond to requests, manage telephone calls, handle cashiering, and uphold house policies while maintaining excellent guest relations.

The role requires a Diploma in Hospitality or related field, strong communication skills, and a professional appearance. Flexibility to work rotating shifts, weekends and public holidays is essential.

Qualifications

• Diploma in Hospitality, Tourism or related field.
• Prior experience in Front Office or Guest Services preferred.
• Strong communication and problem-solving skills to handle guest enquiries and feedback.
• Leadership qualities with the ability to guide and support team members.
• Well-groomed and professional in appearance and conduct.

Responsibilities

• Work closely with the Assistant Manager and provide courteous services to guests. Respond efficiently and tactfully to guests' complaints, requests and inquiries.
• Provide courteous and efficient service, striving to fulfill each guests' request whenever possible. Ensure all telephone calls are promptly handled within three rings.
• Handle cashiering functions and adhere to the residence's Standard Policies & Procedures.
• Maintain good guest relations with in-house guests at all times, projecting a courteous and hospitable attitude.
• Identify upselling opportunities, enhancing guest experience while optimising room revenue.

Skills

Communication skills

Problem solving

Leadership

Professional appearance

Education

Diploma in Hospitality/Tourism

Job description

Village Hotel Changi is seeking a Front Office/Guest Services professional to welcome guests, handle inquiries, and deliver courteous, efficient service. You will respond to requests, manage telephone calls, handle cashiering, and uphold house policies while maintaining excellent guest relations.

The role requires a Diploma in Hospitality or related field, strong communication skills, and a professional appearance. Flexibility to work rotating shifts, weekends and public holidays is essential.