Islandwide Guest Service Leader | Upsell & Solutions

Far East Hospitality Management (S) Pte Ltd; Singapore; On-site; SGD 30,000 - 43,000; Full time

Job summary

Far East Hospitality Management (S) Pte Ltd invites applications for a Guest Service Executive (Islandwide). You will provide courteous, efficient service and assist guests with requests, handling calls promptly and maintaining professional hotel operations.

The role requires familiarity with room types, rates, and up-selling, effective problem resolution, security procedures, and strong communication with hotel teams; prior hospitality experience and Opera knowledge are a plus.

Qualifications

• Minimum Diploma in Hospitality.
• Able to perform rotating shifts.
• Positive attitude, outgoing personality, and good public relations skills.
• Previous hospitality experience; Opera knowledge advantageous.

Responsibilities

• Provide courteous and efficient service and assist guests with requests; ensure calls are answered promptly.
• Be familiar with all room types and rates, and their availability; up-sell where possible.
• Take ownership of problems; handle complaints per procedures and report for follow-up.
• Ensure guest room security and adherence to emergency/fire procedures; promote use of Safe Deposit boxes.
• Be familiar with hotel facilities and major city attractions; provide accurate information and maintain effective communication with hotel staff.

Skills

Customer service

Communication

Problem solving

Public relations

Education

Diploma in Hospitality

Tools

Opera PMS

Job description

Far East Hospitality Management (S) Pte Ltd invites applications for a Guest Service Executive (Islandwide). You will provide courteous, efficient service and assist guests with requests, handling calls promptly and maintaining professional hotel operations.

The role requires familiarity with room types, rates, and up-selling, effective problem resolution, security procedures, and strong communication with hotel teams; prior hospitality experience and Opera knowledge are a plus.