Guest Experience Lead - Restaurant Service

SHAHI RANG MAHAL PTE. LTD.; Singapore; On-site; SGD 33,000 - 47,000; Full time

Job summary

SHAHI RANG MAHAL PTE. LTD. in Singapore is seeking a motivated Waiter Supervisor to oversee the service team and uphold high dining standards.

You will supervise front-of-house colleagues, coordinate with the kitchen, and ensure guests receive prompt, courteous service. The role requires strong leadership, excellent communication, and the ability to coach staff during peak hours. Familiarity with restaurant operations and POS systems is beneficial, along with a commitment to Singapore food

Qualifications

• Minimum 2 years of supervisory experience in F&B.
• Strong leadership, customer service, and interpersonal skills.
• Excellent communication and problem-solving abilities.
• Ability to supervise and motivate a service team in a fast-paced environment.
• Good knowledge of restaurant operations, POS systems, and service procedures.
• Familiarity with Singapore food safety and hygiene standards.
• Positive attitude, professional appearance, and strong attention to detail.
• Willingness to work shifts, weekends, and public holidays as required.

Responsibilities

• Supervise and coordinate the daily activities of waitstaff to ensure smooth restaurant operations.
• Ensure guests receive prompt, courteous, and professional service throughout their dining experience.
• Assign duties, monitor staff performance, and provide coaching to maintain service excellence.
• Train and mentor new and existing service staff on company standards, service procedures, and customer engagement.
• Handle customer enquiries, feedback, and complaints professionally, ensuring timely resolution.
• Coordinate with the kitchen team to ensure accurate and timely food and beverage service.
• Assist with table reservations, seating arrangements, and service flow during peak periods.
• Monitor cleanliness and presentation of the dining area to maintain a welcoming environment.
• Ensure compliance with food safety, hygiene, and workplace safety regulations, including company policies and procedures.
• Assist in inventory control of dining supplies and report replenishment requirements.
• Support opening and closing procedures, including cash handling and daily operational reporting where required.
• Assist the Restaurant Manager in achieving customer satisfaction and operational performance targets.

Skills

Leadership

Customer service

Interpersonal skills

Communication

Problem-solving

Team supervision

Attention to detail

Shift willingness

Tools

POS systems

Job description

SHAHI RANG MAHAL PTE. LTD. in Singapore is seeking a motivated Waiter Supervisor to oversee the service team and uphold high dining standards.

You will supervise front-of-house colleagues, coordinate with the kitchen, and ensure guests receive prompt, courteous service. The role requires strong leadership, excellent communication, and the ability to coach staff during peak hours. Familiarity with restaurant operations and POS systems is beneficial, along with a commitment to Singapore food