Guest Experience & Outlet Operations Lead

MORE YOGURT PTE. LTD.; Singapore; On-site; SGD 36,000 - 58,000; Full time

Job summary

MORE YOGURT PTE. LTD. is seeking a capable Outlet Service Supervisor to assist the Outlet Manager in the daily operations of the outlet, drive revenue, and ensure smooth service delivery to guests.

You will help lead a team, coordinate staffing, and uphold service standards in a fast-paced setting. You will lead a dynamic team, coordinate recruitment and training, schedule staff, uphold high cleanliness and service standards, and address guest requests with professionalism.

Qualifications

• Diploma in Food & Beverage or equivalent.
• At least 3 years of relevant experience in KTV/Restaurant Service/Retail.
• Strong customer service, problem-solving and communication skills.
• Ability to lead a dynamic service team; planning and people management.

Responsibilities

• Assist the Outlet Manager in day-to-day outlet operations.
• Drive revenue, maximize profits, and minimise costs.
• Establish guest relations and handle guest requests promptly.
• Lead a service team with staff development and performance management.
• Oversee monthly staff scheduling, recruitment, orientation and training.
• Maintain cleanliness and uphold high service standards.
• Ad hoc duties as assigned.

Skills

Customer service

Problem-solving

People management

Interpersonal skills

Communication skills

Multi-tasking

Financial management

Business acumen

Sales & marketing awareness

Education

Diploma in Food & Beverage

Job description

MORE YOGURT PTE. LTD. is seeking a capable Outlet Service Supervisor to assist the Outlet Manager in the daily operations of the outlet, drive revenue, and ensure smooth service delivery to guests.

You will help lead a team, coordinate staffing, and uphold service standards in a fast-paced setting. You will lead a dynamic team, coordinate recruitment and training, schedule staff, uphold high cleanliness and service standards, and address guest requests with professionalism.