Outlet Operations Lead & Guest Experience Coach

ANGLESEY EMPLOYMENT AGENCY PTE. LTD.; Singapore; On-site; SGD 30,000 - 46,000; Full time

Job summary

ANGLESEY EMPLOYMENT AGENCY PTE. LTD. is seeking a capable outlet supervisor to assist with daily operations and ensure guest satisfaction. You will support the manager, promote promotions, and help maintain a smooth cash flow when the manager is away, while coaching staff and ensuring store cleanliness.

The role emphasizes staff development, adherence to opening/closing routines, and proactive communication with the management on any issues affecting outlet performance and guest experience.

Responsibilities

• Assist the outlet manager in daily operations.
• Ensure guest needs are met and promote promotional items.
• Responsible for all cash handling in the outlet in the manager's absence.
• Coach and train existing and new staff.
• Oversee opening and closing of the outlet.
• Provide feedback to the manager on operational issues.
• Ensure outlet cleanliness and upkeep.
• Manage inventory and stock levels.

Job description

ANGLESEY EMPLOYMENT AGENCY PTE. LTD. is seeking a capable outlet supervisor to assist with daily operations and ensure guest satisfaction. You will support the manager, promote promotions, and help maintain a smooth cash flow when the manager is away, while coaching staff and ensuring store cleanliness.

The role emphasizes staff development, adherence to opening/closing routines, and proactive communication with the management on any issues affecting outlet performance and guest experience.