Guest Experience Lead, F&B Outlet

GIC THOMSON PTE. LTD.; Singapore; On-site; SGD 42,000 - 60,000; Full time

Job summary

GIC THOMSON PTE. LTD. in Singapore seeks an experienced professional to assist in managing daily food and beverage operations, ensuring exceptional guest experiences while maintaining budgetary control and operational excellence.

The role involves supervising service standards, staff coordination, quality control, and administrative duties to support smooth daily operations and guest satisfaction.

Responsibilities

• Oversee daily food and beverage operations to ensure consistent delivery of high-quality service and guest satisfaction
• Manage operational budgets to optimize resource allocation and control costs within established guidelines
• Maintain and enhance internal and external customer service standards to foster positive guest relationships
• Conduct regular inspections of outlet cleanliness, hygiene, and facility functionality to uphold company standards
• Monitor food quality, guest services, and overall outlet tidiness to achieve total customer satisfaction
• Welcome and acknowledge guests professionally, adhering to company service protocols
• Ensure festive decorations and food displays are properly arranged and maintained to enhance guest experience
• Provide informed food and beverage recommendations to guests to enhance their dining experience
• Execute administrative tasks including stock ordering, staff rostering, billing, daily reporting, and duty assignments to support smooth operations
• Resolve personnel issues by managing hiring, staff evaluation, and conflict resolution to maintain a productive team environment
• Lead staff briefings and updates to communicate operational priorities and maintain team alignment
• Address and resolve guest complaints professionally to maintain service quality and guest loyalty
• Adapt to a fast-paced work environment by efficiently managing varied duties as assigned by management

Job description

GIC THOMSON PTE. LTD. in Singapore seeks an experienced professional to assist in managing daily food and beverage operations, ensuring exceptional guest experiences while maintaining budgetary control and operational excellence.

The role involves supervising service standards, staff coordination, quality control, and administrative duties to support smooth daily operations and guest satisfaction.