Guest Experience Lead — Food & Beverage Operations

DEMETER SPECIALITIES PTE. LTD.; Singapore; On-site; SGD 60,000 - 120,000; Full time

Job summary

IHCL in Singapore seeks an experienced restaurant operations lead to oversee daily activities, ensure smooth service, and uphold high guest experience standards. You will coordinate with kitchen and bar teams and guide front-of-house staff to sustain excellent service levels.

The role focuses on managing feedback, maintaining hygiene, and supporting cost control while driving team performance in a busy dining environment.

Responsibilities

• Oversee daily restaurant operations to ensure efficient and smooth service delivery
• Lead and supervise front-of-house staff to maintain high service standards and team performance
• Manage guest interactions by addressing feedback and resolving complaints to enhance satisfaction
• Coordinate with kitchen and bar teams to streamline operations and improve service efficiency
• Enforce cleanliness, hygiene, and safety compliance to meet regulatory standards
• Support staff training, create schedules, and manage shift assignments to optimize workforce productivity
• Assist management by preparing operational reports, conducting inventory checks, and supporting cost control measures

Job description

IHCL in Singapore seeks an experienced restaurant operations lead to oversee daily activities, ensure smooth service, and uphold high guest experience standards. You will coordinate with kitchen and bar teams and guide front-of-house staff to sustain excellent service levels.

The role focuses on managing feedback, maintaining hygiene, and supporting cost control while driving team performance in a busy dining environment.