F&B Service & Ops Leader

Be Our Guest; Singapore; On-site; SGD 42,000 - 68,000; Full time

Job summary

Be Our Guest is seeking an F&B Executive to oversee daily restaurant operations and ensure smooth service in Singapore.

You will lead service crew, monitor food quality, hygiene, and safety, and drive customer satisfaction. The role requires a diploma or degree in hospitality or related field and 1–2 years in F&B, with strong leadership and communication skills. Shifts including weekends are required.

Qualifications

• Diploma or degree in hospitality, business, or related field.
• 1–2 years of relevant F&B experience.
• Strong leadership and communication skills.
• Customer-focused with good problem-solving abilities.
• Able to work in a fast-paced environment and under pressure.
• Familiar with POS systems, inventory management, and MS Office.

Responsibilities

• Oversee daily restaurant operations and ensure smooth service flow.
• Lead, supervise and motivate service crew to maintain high productivity and standards.
• Ensure excellent customer service and promptly resolve feedback or complaints.
• Monitor food quality, presentation and consistency per company standards.
• Ensure strict compliance with food hygiene, sanitation and safety regulations.
• Conduct opening/closing procedures including cash handling and sales reconciliation.
• Prepare staff rosters and manage manpower allocation.
• Train new employees on service procedures, SOPs and policies.
• Monitor staff performance and provide coaching to improve service quality.
• Manage inventory, stock ordering, receiving and stock counts to minimize wastage.
• Coordinate with kitchen and suppliers for adequate stock and uninterrupted operations.
• Monitor sales and implement initiatives to reach outlet targets.
• Prepare daily, weekly and monthly operational and sales reports.
• Control operating costs including labor and food costs.
• Ensure equipment is maintained and report any repairs.
• Assist Outlet Manager in promotions, audits and improvements.
• Maintain a clean, organized, welcoming environment for customers and staff.

Skills

Leadership

Communication

Interpersonal skills

Customer-focused

Problem-solving

Pressure handling

Education

Diploma or Degree in Hospitality, Business, or related field

Tools

POS systems

Inventory management

Microsoft Office

Job description

Be Our Guest is seeking an F&B Executive to oversee daily restaurant operations and ensure smooth service in Singapore.

You will lead service crew, monitor food quality, hygiene, and safety, and drive customer satisfaction. The role requires a diploma or degree in hospitality or related field and 1–2 years in F&B, with strong leadership and communication skills. Shifts including weekends are required.