F&B Operations Lead: Guest Experience & Profitability

Resorts World at Sentosa Pte Ltd; Singapore; On-site; SGD 52,000 - 75,000; Full time

Job summary

Resorts World at Sentosa Pte Ltd in Singapore is seeking an Assistant Operations Manager to support the Operations Manager in overseeing daily outlet operations, ensuring service excellence, and driving financial performance. You will help lead the team, optimize revenue through upselling, and ensure guest satisfaction while adhering to brand standards.

The role emphasizes hands-on leadership during peak periods, cost control, training, and maintaining beverage knowledge.

Qualifications

• Diploma in F&B or hospitality preferred.
• 4–5 years in F&B operations with 2+ in supervisory role.
• Strong service standards and beverage knowledge.

Responsibilities

• Support daily outlet operations to ensure smooth service.
• Uphold service standards and company policies.
• Assist in scheduling, training, and coaching the team.
• Monitor guest feedback and drive improvements.

Skills

Team Leadership

Operations Management

Guest Service

Beverage knowledge

Education

Diploma in F&B or Hospitality Management

Job description

Resorts World at Sentosa Pte Ltd in Singapore is seeking an Assistant Operations Manager to support the Operations Manager in overseeing daily outlet operations, ensuring service excellence, and driving financial performance. You will help lead the team, optimize revenue through upselling, and ensure guest satisfaction while adhering to brand standards.

The role emphasizes hands-on leadership during peak periods, cost control, training, and maintaining beverage knowledge.