Guest Experience Lead - F&B

RAFFLES SENTOSA SINGAPORE; Singapore; On-site; SGD 29,000 - 42,000; Full time

Job summary

RAFFLES SENTOSA SINGAPORE is seeking a Guest Relations Executive (F&B) to deliver exceptional service in our dining outlets, greeting guests and guiding them to a comfortable, personalized experience. You will ensure seamless dining, address inquiries, and promote service excellence with warmth and professionalism.

You will collaborate with the F&B team to accommodate dietary requests, manage reservations, note guest preferences, and resolve issues swiftly to uphold high standards.

Qualifications

• Excellent verbal communication skills.
• Genuine passion for delivering exceptional customer service.
• Ability to handle guest complaints and resolve issues efficiently.
• Meticulous attention to detail and noting guest preferences.
• Strong collaboration with F&B team to ensure smooth service.

Responsibilities

• Greet guests warmly and escort to tables, offering menu recommendations.
• Address guests' needs and special requests promptly for a seamless dining experience.
• Provide menu and wine knowledge, answer questions, and suggest pairings.
• Monitor guest satisfaction and resolve issues to maintain service excellence.
• Coordinate with servers, chefs, and management for smooth operations during peak times.
• Assist with reservations and seating as required by the outlet.

Skills

Verbal communication

Customer service passion

Complaint handling

Attention to detail

Team collaboration

Hospitality experience

Menu knowledge

Multitasking

Flexible hours

Job description

RAFFLES SENTOSA SINGAPORE is seeking a Guest Relations Executive (F&B) to deliver exceptional service in our dining outlets, greeting guests and guiding them to a comfortable, personalized experience. You will ensure seamless dining, address inquiries, and promote service excellence with warmth and professionalism.

You will collaborate with the F&B team to accommodate dietary requests, manage reservations, note guest preferences, and resolve issues swiftly to uphold high standards.