Guest Experience: Housekeeping Coordinator

Capella Hotels and Resorts; Singapore; On-site; SGD 32,000 - 42,000; Full time

Job summary

Capella Hotels and Resorts in Singapore is seeking a detail‑oriented Housekeeping Coordinator to ensure smooth administration of the Housekeeping Office, coordinate daily operations, and maintain accurate records. You will act as the central contact for internal housekeeping communications and support the operational team in delivering exceptional guest service.

The role requires prior housekeeping experience with administrative duties, basic computer literacy, and familiarity with hotel

Qualifications

• Prior experience as Hotel Housekeeping with administrative and secretarial duties.
• Basic computer literacy and familiarity with hotel management systems.

Responsibilities

• Allocate and distribute daily room assignments to Room Attendants and Housekeeping Runners for each shift.
• Coordinate daily room status, including arrivals, departures, stayovers, back-to-back rooms, and priority cleaning.
• Monitor and track VIP arrivals, in-house VIP rooms, and special guest requests, ensuring timely communication with Supervisors and Room Attendants.
• Manage daily traces by assigning them to the appropriate team members and ensuring timely completion and closure.
• Monitor rooms displaying 'Do Not Disturb' (DND) signs and follow hotel procedures.
• Operate and maintain housekeeping systems including Opera Cloud & Knowcross.
• Raise Glitches when required.
• Serve as the primary contact point for all internal telephone calls to the Housekeeping Office.
• Record, relay, and follow up on all guest and departmental requests promptly and accurately.
• Coordinate and communicate work orders with the Engineering Department and other relevant departments.
• Safeguard, issue, collect, and maintain accurate records of all housekeeping keys and PTTs.
• Inspect rooms for cleanliness and readiness for arrival guests in accordance with organisational standards.

Skills

Basic computer literacy

Hotel management systems

Education

Experience in hotel housekeeping with admin duties

Job description

Capella Hotels and Resorts in Singapore is seeking a detail‑oriented Housekeeping Coordinator to ensure smooth administration of the Housekeeping Office, coordinate daily operations, and maintain accurate records. You will act as the central contact for internal housekeeping communications and support the operational team in delivering exceptional guest service.

The role requires prior housekeeping experience with administrative duties, basic computer literacy, and familiarity with hotel