Housekeeping Supervisor - Lead Guest Experience

HILTON INTERNATIONAL ASIA PACIFIC PTE LTD; Singapore; On-site; SGD 31,000 - 42,000; Full time

Job summary

HILTON INTERNATIONAL ASIA PACIFIC PTE LTD in Singapore is seeking a Housekeeping Supervisor to uphold the highest cleaning standards for rooms, corridors and back‑of‑house areas and to provide outstanding guest service. The role collaborates with Front Office to ensure accurate room status while supervising turndown and daily housekeeping operations.

The candidate will monitor productivity, maintain grooming standards, assist with training, and ensure adherence to hotel policies and safety

Qualifications

• At least 3 years of relevant work experience.
• Good knowledge of Housekeeping daily operation in areas such as guest floor area.
• Good written and verbal skills.
• Actively listen to others and build on good ideas.
• Strong interpersonal skills and attention to details.
• Guest oriented and able to resolve guest issue with minimum.

Responsibilities

• Responsible to maintain highest standard of cleaning on assigned floors and guestrooms during your shift.
• Work closely with the Front Office team to ensure correct room status at all times.
• Ensure guest privacy is respected when DND status is displayed.
• Monitor a quality of room cleanliness on self-release room.
• Inspect and release the rooms where it requires.
• Supervise the turndown service.
• Responsible for monitoring Housekeeping Attendants daily overtime hours and additional room credits.
• Regularly inspect guest floor corridors.
• Report maintenance issues promptly to Engineering.
• Ensure compliance of lost and found procedures.
• Keep floors, linen rooms and pantries neat and tidy.
• Monitor productivity of the assigned Housekeeping Attendant.
• Check team members’ grooming, personal hygiene and appearance.
• Assist with team members’ training and development.
• Provide ongoing advice and support to team members under supervision.
• Provide one to one instruction to team members when required.
• Understand basic knowledge of hotel operating systems, to be able to perform daily tasks, assist guest inquiries and able to offer a first problem resolution to the guest.
• Report problems with hotel systems, hardware or facilities to the appropriate parties and follow-up to ensure that corrective action has been taken.
• Seek opportunities to improve guest service consistently from guests’ comments.
• Take appropriate action to resolve guests’ complaints.
• Perform daily room assignment; ensure the rooms are assign out according to business need. Ensure all reports are completed on a timely basis.
• Adhere by the hotel’s policies and procedures, Hilton code of business conduct, the hotel’s team member handbook, security and emergency policies and procedures.
• Carry out any other reasonable duties and responsibilities as assigned.

Skills

Experience management

Interpersonal skills

Attention to detail

Communication skills

Guest service orientation

Job description

HILTON INTERNATIONAL ASIA PACIFIC PTE LTD in Singapore is seeking a Housekeeping Supervisor to uphold the highest cleaning standards for rooms, corridors and back‑of‑house areas and to provide outstanding guest service. The role collaborates with Front Office to ensure accurate room status while supervising turndown and daily housekeeping operations.

The candidate will monitor productivity, maintain grooming standards, assist with training, and ensure adherence to hotel policies and safety