Guest Experience Supervisor, Capella Concierge

Capella Hotels and Resorts; Singapore; On-site; SGD 55,800 - 78,120; Full time

Job summary

Capella Hotels and Resorts in Singapore seeks a Supervisor, Capella Culturist to assist the Assistant Manager in delivering exclusive guest service across Living Room operations. You will manage knowledge of hotel layout, amenities, events, and vendors to tailor experiences.

With a Diploma in Hospitality Management and at least 3 years in a front-of-house luxury role, you will excel in personalized service, strong communication, and multitasking in a fast-paced environment, ensuring guest

Qualifications

• Diploma in Hospitality Management required.
• Minimum 3 years of experience in front-of-house at luxury hotels/resorts.
• Exceptional customer service with a personalized approach.
• Strong communication and interpersonal abilities.

Responsibilities

• Manage Living Room Operations with thorough knowledge of layouts, amenities, and service hours.
• Maintain knowledge of local events, attractions, and vendor information.
• Coordinate Capella Moments and Capella Curates activities.
• Provide concierge services and tailor guest experiences to individual needs.
• Record guest preferences and ensure effective daily line-ups.
• Handle guest complaints following procedures to ensure satisfaction.

Skills

Exceptional customer service

Strong communication

Multitasking

Education

Diploma in Hospitality Management

Job description

Capella Hotels and Resorts in Singapore seeks a Supervisor, Capella Culturist to assist the Assistant Manager in delivering exclusive guest service across Living Room operations. You will manage knowledge of hotel layout, amenities, events, and vendors to tailor experiences.

With a Diploma in Hospitality Management and at least 3 years in a front-of-house luxury role, you will excel in personalized service, strong communication, and multitasking in a fast-paced environment, ensuring guest