Head of Housekeeping & Operations

IHG Hotels & Resorts; Singapore; On-site; SGD 42,000 - 60,000; Full time

Benefits offered by this job

Duty Meal Allowance

Birthday Off

Medical Benefits

Medical & Dental Benefits

Insurance Coverage

Employee Discounts

Room to Grow Opportunities

Job summary

IHG Hotels & Resorts in Singapore is seeking an Executive Housekeeper to lead daily housekeeping operations and ensure the highest standards of cleanliness and guest comfort. You will manage the team, schedule shifts, monitor quality, and coordinate with other departments to deliver a seamless guest experience while maintaining cost efficiency and aligning with hotel targets.

The role requires a Diploma in Hospitality Management or equivalent, English fluency, and at least 2 years of supervision

Qualifications

• Diploma in Hospitality Management or other relevant qualification.
• Minimum 2 years’ related experience as an Executive Housekeeper in a full service hotel.
• Oral and written fluency in English. Fluency in another language is an advantage
• Commitment to work rotating shifts, weekends and public holidays.
• Great communication skills, ability to interact with guests, employees and third parties that reflect highly on the hotel, the brand and the company.

Responsibilities

• Assist in managing departmental labor and expenses.
• Participate in the preparation of the annual departmental operating budget and financial plans which support the overall objectives of the hotel
• Monitor and control the departmental expenses on an ongoing basis to ensure performance against budget.
• Analyse departmental expenses and identify areas of improvement to drive departmental and hotel profitability
• Inspect all guest rooms and public areas on a regular basis to ensure that the furnishings, facilities and equipment are clean and in good repair, well maintained and replaced or refurbished as required
• Manage the day-to-day activities of the housekeeping department, plan, schedule, and organize work to ensure proper coverage. Communicate and enforce policies and procedures.
• Develop and implement procedures for managing the quality of housekeeping and laundry services.
• Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
• Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
• May serve as Manager on Duty

Skills

Great communication skills

Education

Diploma in Hospitality Management

Job description

IHG Hotels & Resorts in Singapore is seeking an Executive Housekeeper to lead daily housekeeping operations and ensure the highest standards of cleanliness and guest comfort. You will manage the team, schedule shifts, monitor quality, and coordinate with other departments to deliver a seamless guest experience while maintaining cost efficiency and aligning with hotel targets.

The role requires a Diploma in Hospitality Management or equivalent, English fluency, and at least 2 years of supervision