Guest Experience Host - Luxury Hotel

SUNSET METT SING PTE. LTD.; Singapore; On-site; SGD 30,000 - 48,000; Full time

Job summary

Sunset Hospitality Group, METT Singapore, a Heritage Icon in Fort Canning Park, is seeking a Guest Relations Executive. You will be the first point of contact for guests, delivering warm welcomes and smooth arrivals while coordinating arrangements from check-in to room assignment.

With 1‑2 years in hospitality, you will excel at communication, guest service, and multitasking. Proficiency in Opera software and a proactive, guest-centric approach are essential to create memorable experiences.

Qualifications

• 1–2 years experience in a similar role within hospitality, preferably luxury lifestyle hotel.
• Excellent communication and interpersonal skills.
• Basic computer skills; Opera software experience preferred.
• Customer-focused with a welcoming demeanor and ability to work under pressure.
• Willingness to work shifts, weekends and public holidays.

Responsibilities

• Perform smooth front desk operations including check-in/check-out, currency exchange, audits, and daily reports.
• Assist guests in a friendly and professional manner, including guided room orientation.
• Liaise with Guest Relations Manager about complaints and assist walk-ins with alternatives.
• Inform other departments of arrivals, room changes, check-outs and special arrangements.
• Attend shift briefings and ensure proper handover and follow-up of issues.
• Maintain complete guest database with passport details, nationality, birth date, and emails.
• Perform any other tasks as reasonably assigned.

Skills

Communication skills

Interpersonal skills

Customer service

Ability to work under pressure

High energy

Willingness to go above and beyond

Hospitality mindset

Tools

Opera software

Job description

Sunset Hospitality Group, METT Singapore, a Heritage Icon in Fort Canning Park, is seeking a Guest Relations Executive. You will be the first point of contact for guests, delivering warm welcomes and smooth arrivals while coordinating arrangements from check-in to room assignment.

With 1‑2 years in hospitality, you will excel at communication, guest service, and multitasking. Proficiency in Opera software and a proactive, guest-centric approach are essential to create memorable experiences.