Guest Relations Executive

A DREAMWORKS COMPANY PTE. LTD.; Singapore; Sur place; SGD 30 000 - 50 000; Plein temps

Résumé du poste

A DREAMWORKS COMPANY PTE. LTD. is seeking a poised Guest Relations Executive to oversee front-of-house guest engagement and reservation management in a premium CBD dining environment.

You will be the first contact, ensuring seamless reservations, personalised service, and smooth coordination between service, bar, and kitchen teams. With 1-2 years in F&B or hospitality, you will communicate confidently, maintain guest-centric service, and handle billing with discretion.

Qualifications

• 1-2 years of experience in F&B, hospitality, or customer service.
• Confident communicator with strong interpersonal skills and professional presence.
• Guest-centric mindset with calm problem-solving abilities.
• Comfortable working in a fast-paced, high-volume CBD environment.
• Familiar with reservation systems and POS systems.

Responsabilités

• Deliver a warm, professional welcome and provide attentive, personalised service.
• Manage reservations, seating plans and booking enquiries using reservation systems.
• Optimize table allocation and guest flow during peak periods.
• Coordinate with kitchen, bar and service teams for timely order execution.
• Handle guest feedback with discretion and prompt resolution.
• Monitor service flow, ambience and presentation to uphold brand standards.
• Assist with billing, payments and reconciliation per company procedures.
• Promote menu highlights and signature experiences to enhance guest engagement.
• Capture and report guest insights to management for service improvements.
• Ensure adherence to food safety, workplace safety and SOPs.

Connaissances

Customer service

Interpersonal skills

Problem solving

Professional presence

Team collaboration

Outils

Reservation systems

POS systems

Description du poste

About the Role

Our outlets are seeking a poised and service-driven Guest Relations Executive to oversee Front-of-House guest engagement and reservation management. As the first point of contact, you will play a key role in shaping our guests' experience - ensuring seamless reservations, personalised service, and smooth coordination between service, bar, and kitchen teams within a premium CBD dining environment.

Key Responsibilities

• Deliver a warm, professional welcome and ensure every guest receives attentive and personalised service.
• Manage reservations, seating plans, and booking enquiries efficiently using reservation systems.
• Optimise table allocation and guest flow to maximise service efficiency during peak periods.
• Coordinate closely with kitchen, bar, and service teams to ensure timely order execution and smooth floor operations.
• Handle guest feedback and concerns with discretion and professionalism, ensuring prompt resolution.
• Monitor overall service flow, ambience, and presentation to uphold brand standards.
• Assist with billing processes, payments, and reconciliation in accordance with company procedures.
• Promote menu highlights, seasonal offerings, and signature experiences to enhance guest engagement and revenue.
• Capture and report guest insights to management to support service improvements.
• Ensure strict adherence to food safety, workplace safety, and company SOPs.

Requirements

• 1-2 years of experience in F&B, hospitality, or customer service (fresh graduates with strong service aptitude are welcome).
• Confident communicator with strong interpersonal skills and professional presence.
• Guest-centric mindset with calm problem-solving abilities.
• Comfortable working in a fast-paced, high-volume CBD environment.
• Familiar with reservation systems and POS systems (advantageous).
• Well-groomed, proactive, and a collaborative team player.
• Able to work shifts, weekends, and public holidays.

Lim Beng Hock

EA Personnel R1987251

EA License 21C0430