Guest Experience & Front-of-House Coordinator

Recruit Express Pte Ltd; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

Recruit Express Pte Ltd is seeking a front-of-house facilitator to manage client experiences from arrival to departure. You will greet clients warmly, provide directions, address inquiries, and coordinate with departments to ensure smooth appointments.

The role emphasizes professionalism, organization, and brand-aligned service, with a focus on delivering welcoming customer interactions in a busy front-of-house setting.

Responsibilities

• Manage client experiences from pre-arrival to post-appointment, including scheduling and preparation.
• Welcome and farewell clients warmly with a genuine smile and eye contact.
• Provide accurate directions and assistance throughout the area.
• Address client queries and concerns in accordance with brand standards.
• Communicate client needs to the relevant departments and notify the team of regular client arrivals and appointments.
• Maintain a neat, organized front-of-house environment and professional appearance in line with company standards.

Job description

Recruit Express Pte Ltd is seeking a front-of-house facilitator to manage client experiences from arrival to departure. You will greet clients warmly, provide directions, address inquiries, and coordinate with departments to ensure smooth appointments.

The role emphasizes professionalism, organization, and brand-aligned service, with a focus on delivering welcoming customer interactions in a busy front-of-house setting.