Guest Experience & Facilities Coordinator

CBRE Asia Pacific; Singapore; On-site; SGD 40,000 - 68,000; Full time

Job summary

CBRE Asia Pacific is seeking a Workplace Experience Coordinator in Singapore to deliver world-class service to employees and visitors. You will greet entrants, issue passes, escort guests, and manage calls with a professional demeanor.

The role also involves coordinating activities, supporting office operations, and ensuring safety and brand compliance. You will work within the Workplace Experience function, handling data-driven tasks, training new hires, and driving process improvements to

Qualifications

• Diploma plus 3–4 years in related role.
• Comprehensive understanding of processes, procedures, systems within own job function.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Strong organizational skills with an inquisitive mindset.

Responsibilities

• Serve as first point of contact for visitors and callers; issue passes and guide visitors.
• Respond to inquiries professionally; prepare presentations and address groups of various sizes.
• Coordinate recreational, dining, and business activities as requested.
• Approve facility work orders and liaise with vendors as needed.
• Resolve employee/guest inquiries with a customer-service-driven approach.
• Support the team with office supplies, meeting coordination, and equipment care.
• Review client materials to ensure brand guideline compliance.
• Follow security procedures and report safety concerns to management.
• Deliver new hire orientation, training, and coaching; present to groups.
• Follow manager directions and work with minimal supervision.
• Gather and analyze data to identify and solve complex problems.
• Suggest process improvements to increase team efficiency.
• Communicate complex content concisely and logically.

Skills

Customer service

Coordination

Organizational skills

Education

Diploma in any field

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

CBRE Asia Pacific is seeking a Workplace Experience Coordinator in Singapore to deliver world-class service to employees and visitors. You will greet entrants, issue passes, escort guests, and manage calls with a professional demeanor.

The role also involves coordinating activities, supporting office operations, and ensuring safety and brand compliance. You will work within the Workplace Experience function, handling data-driven tasks, training new hires, and driving process improvements to