Workplace Experience Coordinator

CBRE Asia Pacific; Singapore; On-site; SGD 40,000 - 68,000; Full time

Job summary

CBRE Asia Pacific is seeking a Workplace Experience Coordinator in Singapore to deliver world-class service to employees and visitors. You will greet entrants, issue passes, escort guests, and manage calls with a professional demeanor.

The role also involves coordinating activities, supporting office operations, and ensuring safety and brand compliance. You will work within the Workplace Experience function, handling data-driven tasks, training new hires, and driving process improvements to

Qualifications

• Diploma plus 3–4 years in related role.
• Comprehensive understanding of processes, procedures, systems within own job function.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Strong organizational skills with an inquisitive mindset.

Responsibilities

• Serve as first point of contact for visitors and callers; issue passes and guide visitors.
• Respond to inquiries professionally; prepare presentations and address groups of various sizes.
• Coordinate recreational, dining, and business activities as requested.
• Approve facility work orders and liaise with vendors as needed.
• Resolve employee/guest inquiries with a customer-service-driven approach.
• Support the team with office supplies, meeting coordination, and equipment care.
• Review client materials to ensure brand guideline compliance.
• Follow security procedures and report safety concerns to management.
• Deliver new hire orientation, training, and coaching; present to groups.
• Follow manager directions and work with minimal supervision.
• Gather and analyze data to identify and solve complex problems.
• Suggest process improvements to increase team efficiency.
• Communicate complex content concisely and logically.

Skills

Customer service

Coordination

Organizational skills

Education

Diploma in any field

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

About The Role

As a CBRE Workplace Experience Coordinator, you will be responsible for delivering world-class customer service experience to employees and guests of a designated building.

Job ID 227899

Posted 17-Apr-2026

Role type Full-time

Areas of Interest Customer Service, Facilities Management

Location(s) Singapore - Singapore

This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You’ll Do

• First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols. Escort visitors to the proper location.
• Make a memorable first impression by answering the telephone in a professional manner. Create presentations and speak to various-sized groups.
• Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
• Approve janitorial or maintenance work orders as needed. Address issues with vendors or staff as needed.
• Resolve inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service-driven manner.
• Oversee support for the team as directed including office supply management, meeting coordination, and equipment care.
• Review customized client materials to ensure they follow brand guidelines.
• Follow property-specific security and emergency procedures. Notify management to ensure the safety of all individuals in the building.
• Deliver new hire orientation, training, and coaching. Create presentations and speak to various-sized groups.
• Follow specific directions as given by the manager and work under minimal supervision.
• Gather and analyze data to identify and solve complex problems that arise with little or no precedent.
• Impact own team and other teams whose work activities are closely related.
• Suggest improvements to existing processes and solutions to improve the efficiency of the team.
• Evaluate and communicate unusual and/or complex content in a concise and logical way.

What You’ll Need:

• Minimum Diploma in any field with 3-4 years of job-related experience.
• A comprehensive understanding of a range of processes, procedures, systems, and concepts within own job function is required.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Advanced organizational skills with an inquisitive mindset.

About CBRE Group, Inc. CBRE Group, Inc. (NYSE: CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world’s largest commercial real estate services and investment firm and a premier provider of critical infrastructure services. The company has more than 155,000 employees serving clients in more than 100 countries. CBRE serves clients through four business segments: Advisory (leasing, sales, debt origination, mortgage servicing, valuations); Building Operations & Experience (facilities management, property management, flex space & experience, critical infrastructure); Project Management (program management, project management, cost consulting); Real Estate Investments (investment management, development). Please visit our website at www.cbre.com .

Service line: None