Guest Experience & F&B Services Lead

SPS UK&I LIMITED SINGAPORE BRANCH; Singapore; On-site; SGD 40,000 - 55,000; Full time

Job summary

SPS UK&I LIMITED SINGAPORE BRANCH is seeking a proactive Hospitality/Guest Services coordinator to maintain conference rooms, pantries and catering support for meetings and corporate events. You will ensure amenities are stocked, rooms are ready, and vendor services are coordinated efficiently.

Day-to-day duties include escorting clients, managing beverages, handling guest concerns with discretion, and keeping Excel and Word records up to date.

Qualifications

• At least 2-3 years' experience in Hospitality, F&B or Customer Experience.
• Food Hygiene Certification preferred; successful applicants without certification will be sent for mandatory certification.
• Degree in hospitality or related field is preferred but not required.
• Excellent PC skills, proficient in Microsoft Word and Excel.
• Must be fluent in English and local language.
• Have an energetic, enthusiastic, cheerful, and outgoing personality.
• Be able to handle pressure, think quickly and remain level-headed.
• Demonstrated ability to deal with ambiguity, complaint and solve complex problems effectively.
• Strong interpersonal and communication skills engage with all levels of seniority.
• Self-motivated and able to use own initiative.

Responsibilities

• Maintain and inspect all conference rooms and pantries in good and clean condition.
• Ensure all amenities in the conference rooms are well stocked and organized at all times.
• Ensure equipment's, amenities and conference room facilities with defects are raised as work orders to relevant departments.
• Escorts clients and visitors to the meeting rooms.
• Facilitate the ordering process and service for beverages required during meetings and corporate occasions.
• Ensure pantry is well stocked with consistently ensure provisions are refilled accordingly.
• Ensure conference room readiness, catering order preparations are in order, arrange beverage for functions and events as instructed.
• Washing up and clean pantries before closing procedures or whenever necessary.
• Acknowledge all guests' concerns, comments & complaints with discretion & the utmost urgency.
• Liaise with vendors to carry out equipment maintenance, catering orders and pantry orders.

Job description

SPS UK&I LIMITED SINGAPORE BRANCH is seeking a proactive Hospitality/Guest Services coordinator to maintain conference rooms, pantries and catering support for meetings and corporate events. You will ensure amenities are stocked, rooms are ready, and vendor services are coordinated efficiently.

Day-to-day duties include escorting clients, managing beverages, handling guest concerns with discretion, and keeping Excel and Word records up to date.