Guest Experience Executive: Reservations & Service

1-Group (Singapore); Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

The Alkaff Mansion in Singapore is seeking a poised and service-driven Guest Relations Executive to oversee Front-of-House guest engagement and reservation management.

As the first point of contact, you will ensure seamless reservations, personalised service, and coordination between service, bar, and kitchen teams, maintaining brand standards and a welcoming atmosphere for all guests.

Qualifications

• 1-2 years of experience in F&B, hospitality or customer service.
• Confident communicator with strong interpersonal skills and professional presence.
• Guest-centric mindset with calm problem-solving abilities.
• Comfortable working in a fast-paced, high-volume CBD environment.

Responsibilities

• Deliver a warm, professional welcome and ensure every guest receives attentive and personalised service.
• Manage reservations, seating plans, and booking enquiries efficiently using reservation systems.
• Optimise table allocation and guest flow to maximise service efficiency during peak periods.
• Coordinate closely with kitchen, bar, and service teams to ensure timely order execution and smooth floor operations.
• Handle guest feedback and concerns with discretion, ensuring prompt resolution.
• Monitor overall service flow, ambience, and presentation to uphold brand standards.
• Assist with billing processes, payments, and reconciliation in accordance with company procedures.
• Promote menu highlights, seasonal offerings, and signature experiences to enhance guest engagement and revenue.
• Capture and report guest insights to management to support service improvements.
• Ensure strict adherence to food safety, workplace safety, and company SOPs.

Skills

Communication skills

Interpersonal skills

Professional presence

Problem-solving

Tools

Reservation systems

POS systems

Job description

The Alkaff Mansion in Singapore is seeking a poised and service-driven Guest Relations Executive to oversee Front-of-House guest engagement and reservation management.

As the first point of contact, you will ensure seamless reservations, personalised service, and coordination between service, bar, and kitchen teams, maintaining brand standards and a welcoming atmosphere for all guests.