Guest Relations Executive (The Alkaff Mansion)

1-Group (Singapore); Singapore; Presencial; SGD 30.000 - 42.000; Jornada completa

Descripción de la vacante

The Alkaff Mansion in Singapore is seeking a poised and service-driven Guest Relations Executive to oversee Front-of-House guest engagement and reservation management.

As the first point of contact, you will ensure seamless reservations, personalised service, and coordination between service, bar, and kitchen teams, maintaining brand standards and a welcoming atmosphere for all guests.

Formación

• 1-2 years of experience in F&B, hospitality or customer service.
• Confident communicator with strong interpersonal skills and professional presence.
• Guest-centric mindset with calm problem-solving abilities.
• Comfortable working in a fast-paced, high-volume CBD environment.

Responsabilidades

• Deliver a warm, professional welcome and ensure every guest receives attentive and personalised service.
• Manage reservations, seating plans, and booking enquiries efficiently using reservation systems.
• Optimise table allocation and guest flow to maximise service efficiency during peak periods.
• Coordinate closely with kitchen, bar, and service teams to ensure timely order execution and smooth floor operations.
• Handle guest feedback and concerns with discretion, ensuring prompt resolution.
• Monitor overall service flow, ambience, and presentation to uphold brand standards.
• Assist with billing processes, payments, and reconciliation in accordance with company procedures.
• Promote menu highlights, seasonal offerings, and signature experiences to enhance guest engagement and revenue.
• Capture and report guest insights to management to support service improvements.
• Ensure strict adherence to food safety, workplace safety, and company SOPs.

Conocimientos

Communication skills

Interpersonal skills

Professional presence

Problem-solving

Herramientas

Reservation systems

POS systems

Descripción del empleo

About the Role

The Alkaff Mansionis seeking a poised and service-driven Guest Relations Executive to oversee Front-of-House guest engagement and reservation management.

As the first point of contact, you will play a key role in shaping our guests' experience - ensuring seamless reservations, personalised service, and smooth coordination between service, bar, and kitchen teams.

Key Responsibilities

• Deliver a warm, professional welcome and ensure every guest receives attentive and personalised service.

• Manage reservations, seating plans, and booking enquiries efficiently using reservation systems.

• Optimise table allocation and guest flow to maximise service efficiency during peak periods.

• Coordinate closely with kitchen, bar, and service teams to ensure timely order execution and smooth floor operations.

• Handle guest feedback and concerns with discretion and professionalism, ensuring prompt resolution.

• Monitor overall service flow, ambience, and presentation to uphold brand standards.

• Assist with billing processes, payments, and reconciliation in accordance with company procedures.

• Promote menu highlights, seasonal offerings, and signature experiences to enhance guest engagement and revenue.

• Capture and report guest insights to management to support service improvements.

• Ensure strict adherence to food safety, workplace safety, and company SOPs.

Requirements

• 1-2 years of experience in F&B, hospitality, or customer service (fresh graduates with strong service aptitude are welcome).

• Confident communicator with strong interpersonal skills and professional presence.

• Guest-centric mindset with calm problem-solving abilities.

• Comfortable working in a fast-paced, high-volume CBD environment.

• Familiar with reservation systems and POS systems (advantageous).

• Well-groomed, proactive, and a collaborative team player.

• Able to work shifts, weekends, and public holidays.