Guest Experience Lead - Front Desk & Reservations

OUE Restaurants Pte. Ltd.; Singapore; On-site; SGD 22,320 - 33,480; Full time

Job summary

OUE Restaurants Pte. Ltd. in Singapore seeks dedicated staff to assist as the first point of contact for guests through various channels. Responsibilities include managing inquiries, reservations, and ensuring accurate billing.

Ideal candidates will have customer service experience, excellent communication skills, and flexibility to work shifts, including weekends and public holidays. Commitment to client satisfaction is essential.

Qualifications

• Previous experience in customer service, call centre, or restaurant settings is preferred.
• Excellent communication skills; verbally and in writing.
• Basic knowledge on commonly used reservations system.
• Flexibility and commitment to work shift hours, weekends, and public holidays.

Responsibilities

• Assist as the first point of contact for guests through phone, email, or online bookings.
• Attend to inquiries and direct them to the relevant department when needed.
• Answer calls, record reservations, and update booking details.
• Assist with POS transactions, ensuring bills are accurate before presenting to guests.
• Assist in set up of tables and service areas according to SOP.
• Attend to guest feedback politely and elevate to supervisors when necessary.
• Carry out other duties as assigned by Management.

Skills

Customer service experience

Excellent communication

Knowledge of reservation systems

Flexibility for shifts

Job description

OUE Restaurants Pte. Ltd. in Singapore seeks dedicated staff to assist as the first point of contact for guests through various channels. Responsibilities include managing inquiries, reservations, and ensuring accurate billing.

Ideal candidates will have customer service experience, excellent communication skills, and flexibility to work shifts, including weekends and public holidays. Commitment to client satisfaction is essential.