Guest Experience Executive: Front Office & VIP Service

Park Regis by Prince; Singapore; On-site; SGD 32,000 - 42,000; Full time

Job summary

Park Regis by Prince in Singapore seeks a warm, service-oriented Guest Services Executive for our Front Office team. You will be the first point of contact for guests, assisting them from check-in to check-out and handling requests promptly and professionally.

Key duties include greeting guests, managing profiles and folios, coordinating with Housekeeping, and supporting concierge services such as dining and transport arrangements to ensure a memorable stay.

Qualifications

• Experience in hospitality and guest service.
• Strong communication and interpersonal skills.
• Attention to detail with guest information and payments.

Responsibilities

• Check-in and check-out of guests, room allocation and folio maintenance.
• Attend to guest enquiries, requests and feedback to ensure a positive experience.
• Support concierge services including dining and sightseeing bookings and transportation arrangements.
• Handle telephone enquiries, wake-up calls and guest communications professionally.
• Upsell rooms, F&B and other hotel offerings.
• Coordinate with Housekeeping on room readiness and conditions.
• Maintain accurate guest records and profiles.

Skills

Hospitality passion

Communication skills

Interpersonal skills

Attention to detail

Tools

Hotel PMS (PMS)

Job description

Park Regis by Prince in Singapore seeks a warm, service-oriented Guest Services Executive for our Front Office team. You will be the first point of contact for guests, assisting them from check-in to check-out and handling requests promptly and professionally.

Key duties include greeting guests, managing profiles and folios, coordinating with Housekeeping, and supporting concierge services such as dining and transport arrangements to ensure a memorable stay.