Guest Experience Lead (Front Desk & VIP)

ROYAL PLAZA; Singapore; On-site; SGD 55,000 - 90,000; Full time

Job summary

Royal Plaza in Singapore seeks a Guest Services Manager to lead daily Front Desk operations, ensuring guest satisfaction and a warm, heartfelt welcome. You will guide a team to deliver consistent service, coordinate VIP arrivals and special requests, and uphold brand standards across the lobby and related touchpoints.

This role emphasizes staff development, rostering, training, and compliance with SOPs, while maintaining accurate guest records, night audit support, and safety procedures.

Qualifications

• Hospitality diploma or degree preferred.
• Minimum 5 years of hospitality experience, with 2 years in a similar Duty Manager role.
• Self-motivated with good interpersonal skills.
• Able to work independently and manage multiple requests efficiently.
• Willingness to work rotating shifts, including weekends and public holidays, on a 5-day work week.

Responsibilities

• Coordinate VIP arrivals, group movements and special requests for seamless execution.
• Welcome and assist VIP guests and guests needing special attention.
• Maintain lobby presence during peak periods to ensure smooth guest flow.
• Monitor room standards and collaborate with departments to address deficiencies.
• Oversee guest registration, profiles, billing, and daily checks.
• Support Night Audit and balance daily sales.
• Plan monthly rosters and identify training needs.

Education

Hospitality diploma/degree

Job description

Royal Plaza in Singapore seeks a Guest Services Manager to lead daily Front Desk operations, ensuring guest satisfaction and a warm, heartfelt welcome. You will guide a team to deliver consistent service, coordinate VIP arrivals and special requests, and uphold brand standards across the lobby and related touchpoints.

This role emphasizes staff development, rostering, training, and compliance with SOPs, while maintaining accurate guest records, night audit support, and safety procedures.