Guest Experience Agent – Welcoming, VIP & Sales

THE SINGAPORE RESORT & SPA; Singapore; On-site; SGD 28,000 - 42,000; Full time

Job summary

THE SINGAPORE RESORT & SPA in Singapore is seeking a Guest Service Agent to be the first point of contact for guests, supporting day-to-day reception operations and ensuring a warm welcome across arrivals and departures.

You will handle check-ins and check-outs, assist in lobby duties during busy periods, collect guest feedback, and promote hotel facilities with sound product knowledge, maintaining confidentiality and security.

Qualifications

• Diploma in Tourism / Hospitality Management.
• Excellent reading, writing and oral proficiency in English language.
• Proficient in MS Excel, Word, & PowerPoint.

Responsibilities

• Provide quality service to the guest by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
• Provide a creative experience to all guests.
• Ensure all guests are welcome/farewell in a personalized manner; VIPs to be escorted to the room to introduce hotel facilities.
• Assist guests in the lobby during busy periods and whenever required.
• Collect guest feedback in the lobby when the opportunity arise, and update all the Guest Comments in the Opera Guest History.
• Ensure that the welcome drink corner is always clean and ready and the lobby is neat at all times.
• Maintain strict security procedures with accounting procedures, issue of room keys and guest confidentiality.
• Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills.
• Carry out reception duties as required
• Provide a smooth and timely check in/out for all guests
• Ensure that guest request/s are being followed up promptly and efficiently throughout their stay; following up with traces
• Provide all guest with accurate and in-depth information upon their request; good knowledge of products, services, pricing, special promotional offers and special events

Job description

THE SINGAPORE RESORT & SPA in Singapore is seeking a Guest Service Agent to be the first point of contact for guests, supporting day-to-day reception operations and ensuring a warm welcome across arrivals and departures.

You will handle check-ins and check-outs, assist in lobby duties during busy periods, collect guest feedback, and promote hotel facilities with sound product knowledge, maintaining confidentiality and security.