VIP Guest Experience & Front Desk Duty Manager

park regis investments pte. ltd.; Singapore; On-site; SGD 38,000 - 50,000; Full time

Job summary

park regis investments pte. ltd. in Singapore seeks a Duty Manager responsible for overseeing front desk operations and ensuring guest satisfaction. The ideal candidate will manage daily operations and respond to guest needs, complaints, and feedback.

In addition, the Duty Manager will coordinate with various departments, conduct training, and maintain the hotel’s operational standards. This role is crucial in fostering a positive guest experience and effective team coordination.

Responsibilities

• Oversee the daily Front Office Operations.
• Take care of VIP guests—anticipate and fulfil their needs.
• Inspect VIP arrival rooms and show rooms.
• Coordinate group arrivals and departures.
• Attend to guest requests/feedback.
• Handle guest complaints/incidents and log entries.
• Be conversant with Fire and Emergency procedures.
• Inspect the hotel for cleanliness and safety.
• Coordinate among engineering, housekeeping, and front office.
• Coordinate with the Security Department on incidents.
• Take charge during Emergency Situations.
• Stay updated with the Hotel’s Products and Promotions.
• Recommend improvements in hotel operations.
• Ensure strategic deployment of staff.
• Monitor team members about performance.
• Approve rebates and guest entertainment expenses.
• Conduct shift briefings and provide feedback.
• Identify areas for improvement and conduct training.
• Ensure policies are communicated to the team.
• Report unsafe working conditions.
• Perform duties assigned by the Rooms Division Manager.

Job description

park regis investments pte. ltd. in Singapore seeks a Duty Manager responsible for overseeing front desk operations and ensuring guest satisfaction. The ideal candidate will manage daily operations and respond to guest needs, complaints, and feedback.

In addition, the Duty Manager will coordinate with various departments, conduct training, and maintain the hotel’s operational standards. This role is crucial in fostering a positive guest experience and effective team coordination.