Guest Experience Supervisor

The St. Regis Singapore; Singapore; On-site; SGD 31,000 - 40,000; Full time

Job summary

The St. Regis Singapore is seeking a front office associate to answer and log guest calls, process requests, and help resolve issues at the property level.

You will transfer calls, assist with directions, maintain records in the POS system, and work with team members to ensure service excellence. Prior hotel or guest service experience is preferred, and a professional, courteous demeanor is essential.

Qualifications

• Hotel or customer service experience preferred.
• Strong verbal and written communication skills.
• Proficiency with computers and POS systems.

Responsibilities

• Answer, record, and process guest calls, requests, questions, or concerns.
• Transfer guests to appropriate departments and follow up on pending issues.
• Log requests, incidents, and feedback for proper tracking.
• Assist guests with directions and information about the property.
• Maintain professional appearance and adhere to company policies.

Skills

Customer service

Telephone etiquette

Communication

Teamwork

Attention to detail

Tools

POS systems

Job description

The St. Regis Singapore is seeking a front office associate to answer and log guest calls, process requests, and help resolve issues at the property level.

You will transfer calls, assist with directions, maintain records in the POS system, and work with team members to ensure service excellence. Prior hotel or guest service experience is preferred, and a professional, courteous demeanor is essential.