Boutique Hotel Concierge | Guest Experience & Night Audit

SSG HOTELS PTE. LTD.; Singapore; On-site; SGD 20,000 - 32,000; Full time

Benefits offered by this job

Marriott benefits

Global Learning Platform

Two nights stay

Food & drink discount

Job summary

The Garcha Group in Singapore seeks a guest services associate to manage check-ins, room assignments, and guest inquiries across its Maxwell Reserve, The Vagabond Club, and The Serangou nHouse. You will handle check-ins and check-outs, assist with luggage, process payments, and support night audit duties.

A professional, guest‑focused attitude and ability to work in a Marriott‑related environment are essential.

Qualifications

• Experience in guest services or front desk is preferred.
• Ability to process check-ins and payments accurately.
• Excellent communication and problem-solving skills.

Responsibilities

• Process guest check-ins and room assignments per rate structures.
• Handle check-out, luggage assistance, and payments per policies.
• Answer inquiries about hotel services and directions.
• Pre-register, block reservations, and manage same-day bookings.
• Perform night audit and prepare reports.
• Maintain privacy and security of information.

Job description

The Garcha Group in Singapore seeks a guest services associate to manage check-ins, room assignments, and guest inquiries across its Maxwell Reserve, The Vagabond Club, and The Serangou nHouse. You will handle check-ins and check-outs, assist with luggage, process payments, and support night audit duties.

A professional, guest‑focused attitude and ability to work in a Marriott‑related environment are essential.