Front Desk & Guest Services Supervisor

MURRAY PTE. LTD.; Singapore; On-site; SGD 31,000 - 40,000; Full time

Benefits offered by this job

Discounts on F&B and room rates at 7,

Global Learning + Development tool

2 nights yearly staycation in Garcha集团

20% off Food/Alcohol at Garcha Group

Job summary

The Garcha Group is seeking a guest services professional to join our Singapore hotels. You will check-in guests, manage reservations, answer service inquiries, and assist with luggage, payments and safety needs while upholding brand standards.

Office culture emphasizes punctuality, grooming and a professional demeanor. Prior Marriott or hospitality experience is preferred; English is required with another language as a plus.

Qualifications

• Professional Certificate/NITEC in any field.
• English required; another language preferred.
• At least 2 years of related hospitality experience.
• Familiarity with Opera or similar hotel systems.
• Willingness to work in a guest-facing role.

Responsibilities

• Process guest check-ins and room assignments following rate structures and policies.
• Provide assistance with luggage, safety box, keys, transportation as needed.
• Collect payments in line with cash handling and accounting policies.
• Answer enquiries about hotel services, events, directions and attractions.
• Pre-register, block reservations, and manage same-day and future bookings.
• Perform night audits and prepare necessary reports.
• Handle Bonvoy loyalty inquiries for Preferred/Gold/Platinum members.
• Maintain punctuality, grooming and professional conduct at all times.
• Carry out other duties as requested by management.

Skills

Opera

Marriott

Hotel

Diligent

Trustworthy

Articulate

Education

Professional Certificate/NITEC

Job description

The Garcha Group is seeking a guest services professional to join our Singapore hotels. You will check-in guests, manage reservations, answer service inquiries, and assist with luggage, payments and safety needs while upholding brand standards.

Office culture emphasizes punctuality, grooming and a professional demeanor. Prior Marriott or hospitality experience is preferred; English is required with another language as a plus.