Boutique Hotel Concierge — Guest Experience Lead

MURRAY PTE. LTD.; Singapore; On-site; SGD 27,000 - 36,000; Full time

Benefits offered by this job

Marriott discount access

Global Learning + Development tools

2 nights stay yearly at Garcha hotels

Job summary

The Garcha Group, Singapore’s boutique hotel group, invites guest-focused professionals to join our front-of-house team. You will meet and greet guests, escort them and their luggage, and provide room orientation to ensure a welcoming start to every stay.

Role includes assisting with In-Room Dining, Reservations, and coordinating with other departments to deliver exceptional service while maintaining high standards of etiquette and discretion throughout the guest journey.

Responsibilities

• Meet and greet guests upon arrival/farewell.
• Escort guests and luggage within the hotel premises and provide a room orientation.
• Assist with in-room dining, restaurant reservations, and reservations of attractions for guests.
• Respond to guests and coordinate with Front Office, Housekeeping, and F&B to provide the best service.
• Keep track of guest preferences and requests (e.g., pillow types, temperatures, wake-up times).
• Report and document any guest incidents or unusual occurrences per procedures.
• Uphold etiquette, service, and professionalism at all times.

Job description

The Garcha Group, Singapore’s boutique hotel group, invites guest-focused professionals to join our front-of-house team. You will meet and greet guests, escort them and their luggage, and provide room orientation to ensure a welcoming start to every stay.

Role includes assisting with In-Room Dining, Reservations, and coordinating with other departments to deliver exceptional service while maintaining high standards of etiquette and discretion throughout the guest journey.