Experiential Events & Content Coordinator

Kiztopia Services Pte Ltd; Singapore; On-site; SGD 33,000 - 47,000; Full time

Benefits offered by this job

Medical insurance

On-the-job training

Career growth opportunities

Job summary

Kiztopia is seeking a Guest Experience Executive in Singapore to develop and execute engaging event programs and create high‑quality content for birthday parties, school visits, stage performances and playground activities. You will coordinate events, manage content across platforms and ensure exceptional guest experiences.

The role requires strong customer focus, event coordination skills, and the ability to work weekends or during busy event periods.

Qualifications

• Flexible availability, including weekends or event periods.
• Excellent communication and customer-centric focus.
• Well-organised and able to manage multiple bookings concurrently.
• Proactive, adaptable and able to perform under pressure in a fast-paced setting.
• Proficient with booking platforms, spreadsheets and reporting software.
• Ability to coordinate with vendors and monitor inventory.

Responsibilities

• Professionally handle inquiries across platforms (Salesforce, WhatsApp, email, phone, walk-ins) to drive interest in party packages.
• Present party packages clearly and upsell add-ons to maximise revenue.
• Document customer preferences and booking details in internal systems.
• Prepare quotations, invoices and booking documents; follow up on deposits and payments.
• Coordinate with external vendors for decorations, entertainment and catering; monitor inventory.
• Liaise with internal teams on event schedules, room allocations and staffing.
• Host birthday parties when required, adhering to hosting standards.
• Assist with event setup, registration, crowd management and service recovery.

Skills

Customer service

Event coordination

Content creation

Vendor coordination

Booking platforms

Spreadsheets

Reporting software

Tools

Salesforce

CRM tools

Job description

Kiztopia is seeking a Guest Experience Executive in Singapore to develop and execute engaging event programs and create high‑quality content for birthday parties, school visits, stage performances and playground activities. You will coordinate events, manage content across platforms and ensure exceptional guest experiences.

The role requires strong customer focus, event coordination skills, and the ability to work weekends or during busy event periods.