Guest Experience Specialist - Front Desk

Accor; Singapore; On-site; SGD 31,248 - 51,336; Full time

Job summary

Mondrian Singapore Duxton is seeking a friendly Front Desk Guest Service Specialist to warmly welcome arriving guests, check them in, and ensure VIP guests receive high-quality, personalized service while maintaining guest recognition standards.

Under the guidance of the Front Office Manager, you will handle guest requests, differentiate guest types, follow up on arrivals, manage supplies, uphold confidentiality, and contribute to up-selling efforts to optimise guest satisfaction.

Qualifications

• Previous experience in customer service, preferably in hospitality
• Excellent verbal and written English communication skills
• Proficiency in cash handling procedures and computerized cash register systems
• Strong multitasking abilities and attention to detail
• Ability to remain calm and professional in high-pressure situations
• Proficient in using standard office equipment (computer, telephone, copier, fax machine)
• Basic computer skills, including familiarity with property management systems
• Flexibility to work various shifts, including weekends and holidays
• Knowledge of local attractions and services in Singapore (preferred)
• Ability to stand for extended periods and assist with light lifting when necessary
• Strong problem-solving skills and a customer-focused mindset
• Collaborative team player with a positive attitude

Responsibilities

• Greet guests and check them in efficiently
• Address guest requests with accuracy and follow-up
• Differentiate guest types and serve VIPs appropriately
• Process registrations and reservations changes
• Maintain privacy and confidentiality of guest information
• Ensure front desk supplies are stocked and orderly
• Support up-selling to maximise room rates

Skills

English proficiency

Cash handling

Multitasking

Office equipment

PMS familiarity

Customer service

Hospitality knowledge

Tools

Cash register systems

Microsoft Office

Property management systems

Job description

Mondrian Singapore Duxton is seeking a friendly Front Desk Guest Service Specialist to warmly welcome arriving guests, check them in, and ensure VIP guests receive high-quality, personalized service while maintaining guest recognition standards.

Under the guidance of the Front Office Manager, you will handle guest requests, differentiate guest types, follow up on arrivals, manage supplies, uphold confidentiality, and contribute to up-selling efforts to optimise guest satisfaction.