Intern, Hotel Concierge

Marina Bay Sands Pte Ltd; Singapore; On-site; SGD 10,000 - 17,000; Full time

Job summary

A leading hospitality company in Singapore is seeking a Concierge to manage guest requests and ensure exceptional service. Responsibilities include processing ticketing requests, monitoring lobby activities for safety, and assisting guests with local information. Candidates should hold a diploma in Hospitality Operations, possess strong communication and customer service skills, and be eager to learn about tourism in Singapore. Experience in a similar role is advantageous, and fluency in English is required, with additional languages as a plus.

Qualifications

• Fluent in English; knowledge of Japanese, Putonghua, or Korean is an advantage.
• Independent worker with strong customer service skills and team player qualities.
• Eager to acquire tourist-related knowledge in Singapore.

Responsibilities

• Register guests in the Property Management System (OPERA).
• Handle guest inquiries regarding tourist information.
• Process Concierge and Ticketing related requests.
• Monitor lobby activities for safety.
• Remain familiar with manual operations during system downtime.
• Monitor lobby and report suspicious activity to Security and Concierge leadership.
• Maintain liaison with other departments to ensure seamless guest experiences.
• Advise guests on local events and attractions and make appropriate recommendations.
• Follow OSHA safety guidelines and company policies.
• Support the Guest Services desk as required.
• Perform any other duties as assigned by management.

Skills

Excellent guest relations

Strong communication skills

Customer service skills

Attention to detail

Education

Certificate or diploma in Hospitality Operations

Tools

Property Management System (OPERA)

FCS system

ALICE Concierge

Job description

LOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HERE!

Be part of our diverse and inclusive team.

As Concierge, you will be responsible to process all Concierge and ticketing related requests.

It is vital that you work closely with Guest Services to minimize perception of queue by assisting on tagging the luggage and be responsible in ensuring all guests requests are attended to immediately. Concierge will be in constant communication with guests, Front Office, Guest Services, Transportation, and Lost & found etc.

You are also expected to communicate with all other departments such as Services Management, Express Services, Guest Relations, Premium Services, Limousine, F&B, Ticketing, and other heart of house departments such as Housekeeping and Facilities.

If the request is not directly related to his/her area of capability, the request must be owned and forwarded to the appropriate department.

Be vigilant and monitor activities at the lobby and report any suspicious characters, items or/and activities to the Security services department.

Job Responsibilities

• Register guest in the Property Management System (OPERA). Record and update all pertinent data into guest folio as needed.
• Handles guest’s inquiries pertaining to tourist information and local community.
• Processes Concierge and Ticketing Related Requests.
• Competent to operate FCS system, Property Management System and ALICE Concierge to assist and process guest requests.
• Be conversant with manual operations process during shutdown of property management system.
• Monitor activities in the hotel lobby and report any suspicious characters, items or/and activities to the Chef Concierge, Assistant Chef Concierge and Concierge Supervisor.
• Maintain close liaison with all other Departments and have a good understanding of other Departments’ operational flow, thus ensuring seamless guest experiences.
• Be familiar with the local community and major events in town. Appropriate recommendations to be made to guests to enhance their stay in MBS and Singapore.
• Be aware of OSHA (Occupational Safety and Health Act) and practice safety guidelines.
• Adhere to departmental and organizational benchmarking standards.
• Supports the Guest Services team with desk operations as and when required.
• Performs any other duties and responsibilities as and when assigned by the management.

Job Requirements

Education & Certification

• Applicant must be a full-time matriculated student with a certificate of diploma in Hospitality Operations
• Internship must contribute to school graduation requirements

Experience

• Prior experience in the same capacity is an advantage

Other Prerequisites

• Excellent guest relations and communication skills
• Fluent in English, knowledge of additional languages such as Japanese, Putonghua, Korean is an added advantage
• Pay attention to details and have strong customer service skills
• Is eager to acquire tourist-related knowledge in Singapore
• Able to work with minimum supervisionA team player and takes initiative to assist other Team Members when required

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.